Ward Administrator - Essex

Are you a compassionate, organised, and professional administrator seeking a meaningful role in mental health services? Ward Administrator Location: Essex Salary: From £26,103 per annum (depending on experience) including £1250 Essex Allowance Hours: 37.5 hours per week St Andrew’s is a charity specialising in complex mental health. Its mission is to help people with complex mental health needs transform their lives. With its history dating back nearly two centuries, St Andrew’s today is undergoing significant change to deliver on its mission for years to come. St Andrew’s has hospitals in Birmingham and Essex. It delivers inpatient and outpatient services, as well as dedicated care services for adults. About The Role As a Ward Administrator, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff. Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff. This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail. What We’re Looking for Knowledge / Skills / Education: • Previous medical administration experience • Mental health experience (desirable) • Strong computer and Microsoft Office skills • Excellent typing ability • Organised, with the ability to prioritise effectively • Meticulous attention to detail • Committed to high-quality service • Professional, empathetic, and approachable demeanour • Team player willing to support colleagues • Discreet, honest, and professional in all dealings Experience Required: Suitable backgrounds include: • Healthcare administration • Ward clerk or medical receptionist roles • Customer service or general administration • Fast-paced environments And You Will Demonstrate • Collaborative teamwork skills • Confidence sharing responsibilities • Calm, organised, and professional demeanour in busy ward settings Communication Skills • Excellent verbal and non-verbal communication • Confidence engaging at all organisational levels • Compassionate interaction with patients, visitors, and staff • Awareness of communication impacts across different audiences Teamwork & Leadership While Not Directly Managing Others, You Will • Support and collaborate within the ward team • Help mentor less experienced colleagues • Contribute to a positive, collaborative culture Confidentiality & Responsibility You Will Share Responsibility For • Securing and accurately maintaining patient and financial records • Upholding professional standards and hospital policies • Handling sensitive information with discretion Rewards We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence.