ServiceNow Systems Administrator

Job DescriptionJob DescriptionServiceNow Systems Administrator Location: Toronto, ON Onsite Flexibility: Hybrid currently 2 days onsite (subject to change up to 4 days at any time) Contract Details • Position Type: Contract • Contract Duration: 13 months (with potential extension up to 2 years) • Pay Rate: C$55.00 C$65.00 / Hour (CAD) • Shift / Schedule: Monday Friday, 9:00 AM 5:00 PM; on-call rotation required every other week (weekends and evenings); overtime on manager approval Job Summary This is a production-focused ServiceNow Administrator role emphasizing platform availability, incident management, troubleshooting, maintenance, and configuration not a ServiceNow developer or architect role. The ServiceNow Systems Administrator will design and implement solutions following established IT Service Management policies and standards, ensuring the delivered solution enables the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives. The Administrator will provide technical and thought leadership in both system integration and application development, promoting best practices in these areas, while working closely with clients, project managers, and the systems management team. Key Responsibilities Platform Administration & Support • Platform administration, troubleshooting, configuration changes, testing changes in lower environments, coordinating/scheduling production deployments, and platform optimization/configuration adjustments • Code deployment in 15 instances of ServiceNow • Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability • Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts • Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates • Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements • Lead/contribute in architecture, design & code reviews of IT Service Management solutions • Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas What Is NOT Expected in This Role • Heavy JavaScript development • Coding-intensive ServiceNow development • Architecture-focused work • Development is handled by dedicated internal developers or third-party development teams Must-Have Requirements • Systems administrator experience with service now 5 years • CSA certification • Strong communication skills Nice-to-Have Requirements • Development experience • Banking experience • ITIL 4 Required Skills • 5 years of hands-on ServiceNow administration experience (production-focused) • Active/valid CSA (Certified System Administrator) certification critical requirement • Strong production ServiceNow support experience • Incident troubleshooting experience • Workflow/integration troubleshooting • Experience with ServiceNow instances/environments and deployments • Configuration experience (rather than heavy coding) • Ability to work with developers and third-party teams • Comfortable with after-hours, weekend, and holiday on-call coverage Preferred Skills • ITIL knowledge/experience • Experience with ServiceNow development (note: development is not the primary focus of this role) • Banking or financial services industry experience Education Requirements • Any post-secondary education required • CSA (Certified ServiceNow Administrator) certification required and critical Required Experience • 5 years of hands-on ServiceNow administration • Proven experience in a production support environment with emphasis on platform availability and incident management • Experience troubleshooting workflows, integrations, and access issues • Experience coordinating and scheduling production deployments Work Environment / Physical Requirements • On-call rotation required every other week, including weekends and evenings • Overtime may be required, subject to manager approval • Hybrid work arrangement currently 2 days onsite; this could change to up to 4 days onsite at any time • Willingness to participate in after-hours/on-call rotation is required • Medical, Vision, and Dental Insurance Plans • 401k Retirement Fund About the Client This client is a leading financial services and banking institution operating across Canada, employing professionals in technology, IT service management, solutions development, and release management functions. With a team-oriented, agile culture and a strong emphasis on governance, risk, and compliance, the organization supports technology professionals including systems administrators, solutions developers, and IT specialists who collaborate in fast-paced, regulated environments. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-14666 #LI-Hybrid #LI-GTT #gttca