DevOps Manager

Employer: CirrusLabs North Inc. Address: 132 Trafalgar Road, Unit 9 Oakville, Ontario, L6J 3G5 Job Types: Full-time Number of Positions: 1 Hours per week – 40 Salary: $150,000 - $170,000 annually CAD Benefits: Medical, Vision, Dental, Life Insurance CirrusLabs North Inc., established in 2020, is the Canadian subsidiary of CirrusLabs, a global digital transformation company headquartered in the United States. This strategic expansion into Canada strengthens our North American presence and allows us to better serve clients with localized support and innovation-driven solutions. CirrusLabs helps organizations realize value through innovation by building custom technology solutions that meet real business needs. Our mission is to co-create success with our customers, partners, and communities while empowering our employees to dream, grow, and make things happen. CirrusLabs North Inc. delivers services across Agile software delivery, cloud modernization, DevOps, data engineering, and AI-driven innovation. We also bring deep expertise in emerging technologies including the Internet of Things, Automation, and Analytics offering end-to-end solutions, systems integration, ongoing support, and training and education. With a commitment to originality, diversity, and customer success, CirrusLabs North Inc. plays a key role in advancing our global delivery capabilities while aligning with Canadian market demands and regulatory standards. We assist companies by I. Crafting and executing digital strategies II. Modernizing technology III. Accelerating Cloud migration IV. Creating cutting-edge AI solutions V. Data Analytics Differentiation : What sets CirrusLabs and CirrusLabs North Inc., apart is our holistic approach combining deep industry knowledge, a robust portfolio of proprietary tools/services, and strategic partnerships with industry AI leaders like GCP, Microsoft, and AWS. We are currently looking for a DevOps Manager in Oakville, Ontario. People Management & Delivery Leadership - 25% • Managed and supervised a team of software engineers and DevOps engineers, including task assignment, performance evaluation, and career development. • Established team objectives, defined roles and responsibilities, and ensured alignment with organizational goals and delivery timelines. • Led workforce planning, onboarding, and training initiatives to build a scalable and high-performing engineering team. • Conducted regular performance reviews, coaching sessions, and implemented improvement plans to enhance team effectiveness. • Planned and directed Agile delivery activities, including sprint planning, backlog prioritization, and execution. • Allocated resources based on business priorities, capacity planning, and team strengths to ensure optimal productivity. • Served as the primary escalation point for delivery risks, production issues, and cross-functional dependencies. • Partnered with Product, Architecture, and Business stakeholders to translate strategic objectives into execution plans. Delivery Ownership & Operational Management - 20% • Planned, coordinated, and directed DevOps delivery across multiple projects within the AWS contact center platform. • Accountable for successful delivery of initiatives within scope, schedule, and quality standards. • Monitored operational performance, identified risks, and implemented corrective actions to ensure service continuity. • Directed incident management and operational response processes to minimize downtime and business impact. • Ensured adherence to organizational policies, security standards, and compliance requirements. • Acted as the primary escalation point for operational issues and ensured timely resolution. Strategy, Governance & Decision-Making - 20% • Developed and implemented DevOps strategies, policies, and procedures aligned with business and technology objectives. • Established governance frameworks for release management, deployment approvals, and production change control. • Evaluated and approved technical solutions, tools, and vendor platforms based on scalability, cost, and risk considerations. • Collaborated with senior leadership to define technical roadmaps and long-term platform strategy. • Participated in budgeting, resource planning, and cost optimization initiatives for cloud infrastructure and tooling. • Drove continuous improvement initiatives to enhance operational efficiency and delivery performance. Cloud Infrastructure & DevOps Platform Oversight - 25% • Directed the management and operation of enterprise-scale AWS infrastructure supporting contact center systems, ensuring reliability, scalability, and security. • Oversaw the implementation and operation of CI/CD platforms and GitOps practices to support application delivery. • Governed usage of AWS services including Lambda, DynamoDB, API Gateway, IAM, Amazon Connect, and related technologies. • Monitored system performance, availability, and cost efficiency, ensuring adherence to service level agreements (SLAs). • Approved infrastructure changes and ensured alignment with enterprise architecture standards. • Established operational controls and performance metrics to ensure platform stability and efficiency. Multi-Cloud Program Oversight & Platform Engineering - 10% • Oversaw the delivery and implementation of GCP-based projects, providing architectural direction, governance, and leadership without direct hands-on development. • Managed and coordinated software engineering and DevOps teams across multi-cloud environments, ensuring alignment with business objectives and enterprise standards. • Directed the architecture and implementation of a Kubernetes-based DevOps platform on AWS EKS to standardize CI/CD and GitOps practices. • Approved platform designs leveraging technologies such as Kubernetes, Tekton, Argo CD, and Grafana to support scalable and reliable operations. • Established platform governance, deployment standards, and operational controls across teams. • Supervised onboarding of applications onto the platform, improving delivery efficiency and operational scalability. Skills & Experience • 10+ years of overall experience in DevOps, Cloud Engineering, or Infrastructure Engineering. • 5+ years of experience in leading and managing DevOps or engineering teams. • Proven experience leading DevOps teams in AWS-based environments, with strong expertise in contact center platforms such as Amazon Connect and Genesys Cloud (IVR systems) • Hands-on experience with Infrastructure as Code (IaC) using Terraform. • Experience designing and implementing CI/CD pipelines using tools such as Bitbucket, Bamboo, Jenkins, and UrbanCode Deploy. • Strong knowledge of AWS services, including Lambda, API Gateway, DynamoDB, SQS, SNS, CloudWatch, CloudFront, IAM, KMS, and Secrets Manager. • Experience in on premises to AWS cloud migration initiatives. • Proven ability to review architecture/design and provide technical guidance. • Experience in monitoring and observability using tools such as Splunk and Datadog. • Strong understanding of security practices, including IAM roles/policies and SSL/TLS certificate management. • Experience supporting production deployments, incident management, and outage resolution. • Proficiency in scripting and programming (Python, Node.js, Java, or PHP) for automation and tooling. • Experience working with high-volume, transaction-heavy systems and performance optimization. • This role requires a strong balance of technical leadership, architectural oversight, and hands-on DevOps expertise in enterprise environments. Certifications • AWS Academy Cloud Architecting. • HashiCorp Certified Terraform Associate. • AWS Certified Solutions Architect – Associate. (preferred) • AWS Certified Cloud Practitioner. (preferred) Technology Stack • AWS (EKS, Lambda, DynamoDB, API Gateway, S3, EC2, ALB, IAM, CloudFront, CloudFormation, EventBridge, Kinesis Data Streams, Amazon Connect, CloudWatch) • GCP (multi-cloud program oversight and governance) • Kubernetes (Amazon EKS) • Terraform (Infrastructure as Code) • CI/CD & GitOps (Bitbucket, Bamboo, AWS CodePipeline, Tekton, Argo CD) • Event-Driven Architecture (EventBridge, Kinesis) • Monitoring & Observability (Grafana, Splunk, Datadog, CloudWatch) • Contact Center Platforms (Genesys Cloud CX, Amazon Connect, NICE) • Programming & Scripting (Python, Shell scripting, JavaScript/ReactJS, PHP, MySQL) • Architecture & Practices (Microservices, Cloud-Native Architecture, GitOps, CI/CD, Multi-Cloud Strategy) Pay: $150,000.00-$170,000.00 per year Benefits: • Dental care • Extended health care • Life insurance • Vision care Work Location: In person