Systems Upgrade Specialist, Linux

Job Description: • Plan and execute remote software upgrades across supported platforms • Ensure Call Handling customers remain on current software release levels • Work directly with customers to schedule and coordinate upgrades, maintenance windows, and change communications • Collaborate with Research & Development and Engineering teams to develop, refine, and execute upgrade processes • Develop, design, evaluate, and modify systems according to customer requirements and regulatory standards • Support system architecture and ensure platform integrity, stability, and performance • Configure and validate software across diverse customer configurations and environments • Identify, document, and report field process and product issues • Assist support levels with investigations and resolutions • Manage critical customer issues during upgrades and communicate with customers and internal stakeholders • Represent Anovia in customer engagements with dispatchers, law enforcement personnel, and technology executives • Document technical issues, resolutions, and escalation details • Create, review, and maintain whitepapers, Methods of Procedures (MOPs), technical alerts, and bulletins • Work effectively with internal teams, vendors, and customers Requirements: • Hands-on experience working within Red Hat Enterprise Linux environments • Experience with virtualization technologies is a strong asset • Experience with HP server platforms is a strong asset • Experience with analog and digital telephony is a strong asset • Networking fundamentals experience is a strong asset • Hardware and software technical support experience is a strong asset • Experience managing software configuration and upgrades in complex, customer-specific environments • Proven ability to troubleshoot and resolve issues in mission-critical systems • Strong written and verbal communication skills in English • Bilingualism (English/French) is considered an asset • Excellent teamwork, interpersonal, and problem-solving abilities • Ability to thrive in a fast-paced, dynamic environment • Ability to remain calm and effective under pressure, particularly in high-stakes or time-sensitive situations • Highly organized with strong attention to detail and documentation quality Benefits: • Fully remote position within Canada • Occasional on-site visits may be required when hardware issues or other situations require hands-on support • Opportunity to work on mission-critical Call Handling and emergency communications systems • Collaboration with a skilled, close-knit technical team • Meaningful customer engagement • Technically challenging work supporting public safety operations