Systems & Network Administrator

About the Position The Systems & Network Administrator reports directly to the IT Manager and is responsible for supporting IT operations across head office and store locations, covering end-user support, IT asset management, identity and account administration, network infrastructure, and server environments. What You'll Be Responsible For End-User Systems & Support • Install, upgrade, and maintain end-user hardware and software to ensure reliable day-to-day operation. • Troubleshoot hardware and software issues by running diagnostics, prioritizing business impact, and documenting problems and resolutions. • Act as liaison between internal users, software service providers, and hardware contractors. IT Asset Management • Maintain the IT hardware asset inventory across head office and stores, including computers, POS terminals, printers, mobile devices, and network equipment. • Operate and maintain asset discovery and inventory tooling (OCS Inventory NG) to keep hardware and software records accurate and current. • Track asset lifecycle — procurement, deployment, assignment, transfer between sites, warranty status, and secure decommissioning/disposal. • Monitor software licence usage and maintain compliance records. Identity & Access Management • Administer user accounts across Microsoft 365 / Entra ID (Azure AD), ERP, and CRM — including onboarding, offboarding, group membership, licensing, and permissions. • Enforce account protection standards such as MFA and conditional access; monitor compromised accounts and respond to security incidents. • Manage customer account records in the CRM. Email & Collaboration • Administer Exchange Online, SharePoint, and OneDrive, including mailbox provisioning, shared mailboxes, distribution lists, storage, and sharing permissions. • Configure and maintain anti-phishing, anti-spam, and email protection policies. Network Infrastructure • Maintain network infrastructure at head office and all store locations, including switching, VLANs, and structured cabling. • Configure and maintain Fortinet firewalls, including firewall policies, VPN tunnels, and site-to-site connectivity. • Manage Meraki wireless access points and monitor network performance across sites. • Coordinate with ISPs on circuit provisioning, outages, and escalations. Servers & Infrastructure • Set up, maintain, and monitor cloud and on-premises servers running Windows Server and Linux. • Administer Hyper-V virtualization hosts and virtual machines. • Manage backup and recovery infrastructure, including Synology NAS devices; verify backup integrity and test restores. • Maintain the security posture of server and network environments, including patching and vulnerability remediation. Documentation & Data • Document technical specifications, configurations, and procedures to support planning and implementation of new or upgraded IT infrastructure. • Monitor system data and coordinate with responsible departments to maintain data integrity. Skills and Abilities • College diploma or university degree in Computer Science, Management Information Systems, or a related field. • Hands-on experience with Windows Server, Linux, and virtualization (Hyper-V or equivalent). • Working knowledge of firewalls, routing, switching, VLANs, VPN, and wireless networking. • Experience administering Microsoft 365 / Entra ID and related services (Exchange, SharePoint, OneDrive, Teams). • Experience with IT assets or inventory management tooling (OCS Inventory NG, Snipe-IT, Lansweeper, or similar). • Excellent written and verbal communication skills. • Resourcefulness and problem-solving aptitude; able to grasp new concepts quickly. • Detail oriented, with strong documentation habits. Other Requirements • Valid BC driver's licence and access to a vehicle; regular travel to store locations required. • Occasional after-hours or weekend work for maintenance windows and outages. Assets • Experience with Fortinet and Meraki platforms. • Experience supporting retail environments and POS/ERP systems. • Experience with software licence management and compliance tracking. • Certifications such as Microsoft (MS-102, AZ-104), Fortinet NSE, CompTIA Network+/Security+. • Proficiency in Mandarin or Cantonese in addition to English. Applicants with a portfolio are encouraged to submit it with their application. We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements. Pay: From $55,000.00 per year Benefits: • Dental care • Extended health care • Life insurance • Store discount • Vision care Experience: • Technical support: 1 year (required) Language: • Mandarin (required) • Cantonese (required) Licence/Certification: • Driving Licence (required) Work Location: In person