LMS Administrator & Learning Specialist

Learning Systems Administrator & Learning Content Creator Role Summary: We are seeking a detail-oriented and creative professional to join our Learning & Development team as a Learning Systems Administrator. In this hybrid role, you will be responsible for both designing engaging, outcome-driven learning materials and managing the technical operations of our Learning Management System (ES Learning Hub). You will ensure that our training ecosystem is not only content-rich but also technically sound, audit-ready, and optimized for learner experience.You will be instrumental in expanding our organizational learning culture, guaranteeing that every team member enjoys frictionless access to engaging, outcome-driven educational programs. Key Responsibilities: LMS Administration • Act as a core administrator for the ES Learning Hub (Docebo), managing user groups, automated enrollment rules, and system configurations. • Execute daily operational tasks, including course setup, user provisioning, ILT/VILT session scheduling, and troubleshooting access issues. • Maintain system integrity by performing regular audits of course assignments, reporting data, and access permissions. • Support the organization through service requests, troubleshooting technical bugs, and collaborating with IT partners on system integrations and release updates. • Test new functionality, upgrades, and integrations. • Build dashboards and compliance reports to monitor completions, overdue training, and support internal or external audits. • Provide help desk support for all system users and Power Users, including providing training and updating support documentation. • Proactively identify system inefficiencies and iterate on learning pathways based on user metrics. Learning Content Creation • Design and develop high-quality, outcome-based training materials (e-learning modules, videos, and guides) based on established design plans and storyboards. • Utilize authoring tools (e.g., Articulate Storyline and Rise, Vyond, Google Vids) to create interactive simulations, branching scenarios, and animated content. • Collaborate with Subject Matter Experts (SMEs) to translate operational needs into effective learning assets, ensuring content is accurate, relevant, and consistent with branding guidelines. • Maintain a centralized repository of training materials, ensuring all content is version-controlled, reviewed on schedule, and meets accessibility standards. • Manage project timelines and deliverables, providing regular updates to stakeholders and ensuring timely completion of all development tasks. Qualifications: • 1–3 years of experience in LMS Administration (Docebo experience is a significant asset). • Experience with content authoring software and video creation tools (e.g., Articulate Storyline, Vyond, or equivalent) is preferred. • Familiarity with adult learning principles and training development processes. • Strong analytical skills with a focus on data integrity, reporting, and process documentation. • Ability to work in a fast-paced environment, balancing creative projects with technical, governance-focused tasks. • Excellent communication skills, with a track record of collaborating effectively across diverse business units (EHS, Operations, HR).