Outbound IT Systems Administrator

Position: IT Systems Administrator Location: St Paul, Lac La Biche and East to Fort Mac Region We are seeking experienced IT technicians currently living in or willing to relocate to the St Paul, Lac La Biche region. This position serves our customer base throughout northern Eastern Alberta, with each day bringing you to different client locations across the region. About the Role: As an IT Systems Administrator, you'll provide vital technology support to Indigenous communities and organizations across northern Alberta. This role offers the unique opportunity to make a real difference by ensuring reliable IT infrastructure for clients between Edmonton and High Level. If you are not currently residing in the Grand Prairie, High Prairie, Slave Lake, or Peace River area, you must be prepared to relocate. What Makes This Role Unique: • Daily variety - each day brings new client sites and challenges • Meaningful work supporting Indigenous communities and organizations • Outbound position with extensive travel throughout northern Alberta Employment Details: • Type: Full-Time, Permanent • Salary: $60,000 - $80,000 per year (based on experience) • Travel: Daily travel to client sites required (100%) • Location Requirement: Must reside in or relocate to the Lac La Biche or St. Paul region Key Responsibilities: • Manage and maintain servers, operating systems, and virtualization platforms • Provide on-site IT support to clients, troubleshooting and resolving system issues • Oversee cloud environments and ensure optimal system performance and availability • Implement and monitor backup and disaster recovery plans to safeguard critical data • Support and maintain internal Active Directory, DNS, DHCP, and Group Policies • Ensure system security through patch management, firewalls, and user access controls • Collaborate with the team to develop and execute IT strategies and plans • Build and maintain strong client relationships by delivering exceptional on-site service and support What You’ll Do • Travel to customer sites to troubleshoot and resolve IT issues. • Install, configure, and maintain computers, printers, network equipment, and related hardware. • Support users with software, connectivity, and general technical problems. • Document service calls, work completed, and follow-up requirements. • Deliver professional, friendly service while working independently. What You’ll Bring • Hands-on experience in IT support, troubleshooting, or a related technical role. • Working knowledge of Windows computers, common business software, and basic networking. • Strong problem-solving, communication, and time-management skills. • A valid driver’s licence and willingness to drive throughout the service region. • Comfort travelling in northern Alberta, including rural and remote locations. • Availability for occasional overnight travel. • Install, configure, and maintain computers, printers, network equipment, and related hardware. • Support users with software, connectivity, and general technical problems. • Document service calls, work completed, and follow-up requirements. • Deliver professional, friendly service while working independently. Qualifications: • Experience: 4+ years of experience in IT systems administration • Certifications: Microsoft (MCSA/MCSE), AWS, or Linux certifications are an asset • Strong knowledge of server infrastructure, virtualization, and cloud technologies • Familiarity with network protocols and firewall management is a plus • Excellent problem-solving skills and attention to detail • Strong communication and time management abilities • Valid driver's license and ability to travel to client sites daily • Must reside in or be willing to relocate to the St Paul or Lac La Biche region What We Offer: • Salary ($60,000 - $80,000 based on experience) • Comprehensive benefits package including: • Dental care • Disability insurance • Extended health care • Life insurance • Vision care • Mileage reimbursement • RRSP match • Paid time off • Opportunities for professional development and certifications • A collaborative and innovative work environment How to Apply: If you're passionate about IT, enjoy working directly with clients, and want to grow your career while making a difference in Indigenous communities, we'd love to hear from you! Please submit your resume and a brief cover letter to careers@atg.net Arrow Technology Group is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Job Types: Full-time, Permanent Pay: $60,000.00-$80,000.00 per year Benefits: • Dental care • Disability insurance • Extended health care • Life insurance • Mileage reimbursement • Paid time off • RRSP match • Vision care Application question(s): • Do you acknowledge that this position requires daily travel to customer sites throughout northeastern Alberta, including St. Paul, Lac La Biche, and communities farther east, with occasional overnight stays? Willingness to travel: • 100% (required) Work Location: On the road