Scheduling Systems Administrator

The Opportunity: We are currently looking to fill a part-time 6-month contract Scheduling Systems Administrator position in our regional office, Chatham Ontario. Salary: $21.90 per hour. Hours: up to 20 hours per week. Schedule: Mornings 9am-1pm, with some flexibility to accommodate program scheduling needs. Responsibilities: • Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both clients and staff in accordance with the clients' service and budgeted hours. • Complete/revise block schedules and complete call-ins as required • Respond to client and staff calls in a timely manner, reporting any concerns/issues to the Service Manager • Ensure client-focused service delivery and refer service complaints to supervisor for follow-up. • Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for clients and staff. • Additional related responsibilities as required. Qualifications: • High School Graduate or equivalent • Ability to take initiative, multitask, and work under pressure within deadlines • Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system • Excellent telephone manner and customer service skills • Flexible to changing demands of the job • Excellent interpersonal skills, communication skills, and math accuracy • Excellent writing and proofing skills; exceptional organizational skills • Scheduling experience an asset Report Job